This Acceptable Use Policy forms part of the Terms of Service. It applies to everyone who signs in to LevyBoard under your subscription.
What LevyBoard is for
Managing the service charge affairs of a residential development you are legally entitled to manage — as its residents management company, its right to manage company, its landlord, or someone properly authorised by one of those.
What you must not do
Do not use it for a development you have no authority over. Generating a service charge demand for a block you do not manage is not a technical misuse of a tool; it is a demand for money sent to someone who does not owe you it.
Do not put personal data in that has no business being there. The product asks for a leaseholder's name, address, unit and balances. It has no field for health, ethnicity, religion, or anything else in Article 9 of the UK GDPR, and free-text notes must not be used to record them. It is not the place for anything about a leaseholder's private life beyond what the leases and the service charge require.
Do not use the notices or letters as a vehicle for something else. The chase letters and consultation notices are statutory documents. Do not put threats, personal remarks about a leaseholder, or claims of legal consequence the product has not stated into a free-text field that is printed onto one.
Do not attempt to reach another organisation's records, probe for a way to, or test the tenant isolation without asking us first. If you think you have found a way through, we would genuinely rather hear from you — see the Security Statement.
Do not resell, white-label, or run a managing agency on a single subscription. LevyBoard is priced per development. If you manage blocks for several unrelated companies, email us and we will agree the right arrangement — a single subscription does not cover it.
Do not scrape, bulk-export for a third party, or automate against the interface outside your own account's export tools.
Do not upload malware, or use the service to send anything unlawful.
What we ask of you, rather than forbid
Check the output before you send it. LevyBoard calculates each unit's share from the percentages you enter and attaches the prescribed statutory summary verbatim. It cannot know whether the percentages you took from your leases are the right ones. A demand is a legal document, and you are the one issuing it.
Make the legal judgements yourself. The product deliberately does not decide whether works are qualifying works, which consultation schedule applies, or whether a long-term agreement is caught. Those judgements belong to the directors, which is where the law puts them, and getting one wrong caps recovery at £250 per leaseholder.
What happens if this is breached
We will contact you first, unless the breach is serious enough that we cannot. Depending on what has happened we may suspend access, require the offending content to be removed, or terminate the subscription under the Terms of Service. Where we are required to report something to a regulator or to the police, we will.
Reporting misuse
Email abuse@levyboard.co.uk. If it is a security vulnerability rather than misuse, use security@levyboard.co.uk and see the Security Statement.
LevyBoard is a product of Crocker Digital Ltd, company number 17008789, registered in England and Wales.